Requests
What we have asked Banking Client A for — and what they have sent back
Document requests
2 of 9 accepted
1 waiting on us · 6 waiting on the client
2 Acceptedchecked and closed
1 With Skhareceived, needs checking
4 With clientincl. 1 revision asked
2 Past dueblocking slide 06
By week requested
Filled = accepted
| Ref | Requested | Client owner | Due | Waiting on | Status |
|---|---|---|---|---|---|
| R-01 | Collections Performance Data — Q1 & Q2 2025 Excel, monthly. Outstanding balance, recovery amount and roll rates, split secured vs unsecured. | Sari Wibowo | 27 Aug | — | Accepted |
| R-02 | Collections Treatment Policy — current PDF or Word. Contact strategy, escalation triggers and days-past-due bands as operated today. | Sari Wibowo | 27 Aug | — | Accepted |
| R-03 | Contact Channel Mix — last 12 months Export by channel: SMS, email, outbound call, field visit. Volume and cost per channel. | Budi Tanaka | 29 Aug | Skha | To check |
| R-04 | Customer Segmentation Definitions The segment rules used in reporting today, with the fields each rule reads. Revision asked: field list missing. | Budi Tanaka | 5 Sep | Client | Revision asked |
| R-05 | Cure Rate by Segment — last 4 quarters Cure and re-default rates per segment, by days-past-due band. Raised in today’s steering meeting. | Budi Tanaka | 5 Sep | Client | ●In progress |
| R-06 | Collector Productivity Data Accounts handled, contacts made and amount recovered per collector per month. | Sari Wibowo | 5 Sep | Client | ●In progress |
| R-07 | Contactability and Phone-Number Coverage Share of accounts with a verified mobile number, by segment and by vintage. | Budi Tanaka | 2 Sep · 1d late | Client | Past due |
| R-08 | Cost-to-Collect Breakdown by Channel Fully loaded cost per channel per recovered unit, including agency fees. | Sari Wibowo | 1 Sep · 2d late | Client | Past due |
| R-09 | Collections Org Chart and Role Definitions Current structure, reporting lines and who holds the treatment decision today. | Sari Wibowo | 10 Sep | Client | Not started |
Showing 9 of 9 requests
1 file is waiting on us · 2 past due block slide 06
Client Portal
Sari Wibowo · Banking Client A · opened from the link in your email, no password
Documents requested from you
2 past due
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