Generated from approved Storyline v7
| # | Slide | Key message | Evidence needed | Visual | Owner | Status |
|---|---|---|---|---|---|---|
| 01 | Executive Summary | Collections performance can improve through targeted treatment strategies and operating-model changes. | Final synthesis | Executive summary | AR | Draft |
| 02 | Current Collections Performance | Recovery performance remains below the relevant benchmark, with the largest gap in unsecured portfolios. | Internal performance + external benchmark | Benchmark chart | MP | Approved |
| 03 | Portfolio Performance by Segment | Performance varies materially across customer segments, indicating a need for differentiated treatment. | Customer-level performance data | Segment matrix | DW | ●In Review |
| 04 | Root Causes of Performance Gap | Three structural issues explain most of the performance shortfall. | Interview findings + process diagnostic | Three-column diagnostic | MP | ●In Review |
| 05 | Current Treatment Strategy | Treatment strategies do not sufficiently differentiate customers by value, risk, and behavior. | Collections policy + treatment data | Process / decision tree | NH | Draft |
| 06 | Future-State Treatment Strategy | A segment-specific strategy can focus resources on the treatments most likely to improve recovery. | Skha Memory + external benchmark | Strategy framework | AR | Needs Decision |
| 07 | Target Operating Model | Strategy needs to be reinforced by clearer governance, analytics, and frontline accountability. | Operating-model diagnostic | Operating model | MP | Not Started |
| 08 | Implementation Roadmap | Implementation should sequence quick wins before wider operating-model changes. | Workstream dependencies | Roadmap | AR | Not Started |