Engagement type
Project deliverable · diagnostic and recommendation
Skha writes proposals and project deliverables differently. This sets the document logic.
What the client asked for
Establish why retail collections recovery trails peers, and recommend a
treatment strategy and operating model that closes the gap within 12 months.
What good looks like for them
A board-ready case they can fund, with a first wave that pays for the rest.
They have been through two failed collections programmes already.